Customer Service Representative - State Farm Agent Team Member
Full Time • Coppell, TX
Responsive recruiter
Replies within 24 hours
Benefits:
- Licensing paid by agency
- Bonus based on performance
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
- Flexible schedule
ABOUT OUR AGENCY:
Our agency opened in November 2021 and has grown into a strong team of six experienced professionals with over 25 years of combined industry knowledge. I was a team member for 10 years before becoming an agent, so I truly understand what it takes to succeed in this business. I decided to open my agency because I was tired of seeing people taken advantage of simply due to a lack of understanding. With a servant’s heart, I’m committed to educating and supporting our customers every step of the way.
Our agency opened in November 2021 and has grown into a strong team of six experienced professionals with over 25 years of combined industry knowledge. I was a team member for 10 years before becoming an agent, so I truly understand what it takes to succeed in this business. I decided to open my agency because I was tired of seeing people taken advantage of simply due to a lack of understanding. With a servant’s heart, I’m committed to educating and supporting our customers every step of the way.
As a mom of two, I value work-life balance and offer my team that same flexibility to prioritize their families. We also stay active in our community by participating in local events, and one of the unique perks of working here is our annual team travel trip — a chance to celebrate our hard work together.
We’re excited to welcome someone who values teamwork, growth, and making a difference both inside and outside the office.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Isabelle Garcia - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Bilingual Spanish preferred
Compensation: $40,000.00 - $55,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Coppell, TX and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none